Privacy & Refunds

ONLINE REFUND POLICY
Please choose carefully as we do not give refunds simply because you changed your mind or make a wrong decision.
You can choose between a refund, exchange or credit where products are faulty, wrongly described, or different to that shown on our web site.

If your product purchased from Fuchs is deemed faulty please contact Fuchs at sales@fuchs.net.au to organise return of product and organise exchange or refund.

PLEASE RETAIN YOUR FUCHS RECEIPT AS PROOF OF PURCHASE.
THIS RECEIPT WILL BE REQUIRED FOR ANY REFUND, EXCHANGE, CREDIT OR REPAIR.
POSTAGE
All products are sent via Australia Post wine delivery service and usually have to be signed for or else a card is left for pick up at your local post office. A flat fee per order of $8.00 is applicable to all orders.

Please allow 3 – 4 working days for delivery after receipt of payment. If after that time you have not received your products please do not hesitate to contact us at sales@fuchs.net.au

PRIVACY AND SECURITY STATEMENT
Fuchs recognise that your privacy is very important to you. Providing your personal information is an act of trust that we take that very seriously. Fuchs will not sell, trade, give or rent any information obtained from you to a third party. Fuchs may from time to time amend, update, or change this Statement. You should check this page periodically for changes to this Privacy Statement.
We acknowledge that we will collect and store information about you as part of offering services on the Website. In this regard, we will act ethically and as evidence of this commitment, we will take reasonable steps to comply with the following principles in relation to the information you give to us about you.
1. Collection
Fuchs collects the personal data that you volunteer on registering for www.fuchs.net.au on our website, or through other forms, or by email.

This information will only be collected by lawful and fair means.

In order to register with the Fuchs Website we require some basic information about you. We also allow you to provide additional non-required information on registration and at other times. Only information marked, as ‘required’ during registration is needed to use services on the Website. This information is used for identification purposes and to contact you when necessary.

As you browse the Fuchs Website we may log the IP address of your computer, session details, and domain name to evaluate which parts of the Website you visit and how long you stay there. We do not link your computer’s IP address with any other information you have submitted to us. While a Fuchs user’s session may be tracked, all users remain anonymous when tracked.

IP tracking information is aggregated with tracking data from all site visitors to measure number of visits, average time spent on the Website, pages viewed, and to help diagnose problems with our server.

2. Use and disclosure
Fuchs.net.au requires you to provide certain information about yourself in order to provide services to you. We will not rent, sell or exchange information about you to third parties (other than related parties) except where you consent, or except where you would expect the information to be disclosed, or except where we have indicated we may disclose; or except where we are legally obliged to disclose such information.
3. Data quality
Fuchs will take reasonable steps to ensure that information we have about you is accurate, complete and up to date when we collect and use it.
4. Data security
Fuchs will take reasonable steps to ensure that the personal information we hold about you is kept secure at all times.Fuchs will limit access to your personal information to employees and data processors that need it to carry out the service provided by us except where we inform you otherwise. Our employees and data processors are obliged to respect the confidentiality of clients’ and website visitors’ personal data. Fuchs will reinforce with other employees the policies and practices in relation to safeguarding personal information of clients and visitors, preventing its unauthorised access, use or disclosure, and ensuring its proper handling.Our website has policies, rules and measures in place to protect the visitor’s personal data from:

  1. Unauthorised access
  2. Improper use
  3. Alteration
  4. Unlawful or accidental destruction, and
  5. Accidental loss

Openness
Fuchs will be honest and open with you about the type of personal information that is collected about you and the actual use of any such information. By giving out your personal information, or filling in the entry or application form, you have consented to the use of this information in future, for marketing campaigns that Fuchs feels you may be interested in.

At any time you have the option to opt out from receiving any future marketing material.

5. Anonymity
You can access our web site home page and browse the public area of the Fuchs Website without disclosing personal information.

Fuchs will, wherever it is lawful and practicable, give you the option of not identifying yourself to us except where it is necessary to use our Website services.

6. Transfer of Data
Fuchs will take reasonable steps to ensure that if any information you give us about you will remain subject to the protection given by our Privacy Statement or another statute or binding scheme which is substantially similar to this Privacy Statement.
7. Sensitive information
Fuchs will not collect information that is considered highly personal or highly sensitive about you. For example, information relating to your racial or ethnic origin, religious or philosophical beliefs, sexual orientation or in relation to your health will not be collected by us.
8. Cookies
Fuchs uses cookies to hold session information, improve security during a visitor’s session online, ensure effective advertising tailored to the visitor’s needs, and provide you with your information.

We store the following information in cookies: your unique user ID

You can use your browser to disable cookies; Fuchs is not liable for any errors which may be encountered with the Website as a result.

9. Client and Visitor Choice
By registering with Fuchs you have chosen to receive promotional or marketing information from our web site or organisation and/or affiliates and alliances. At any time you can Opt out from receiving such Information by sending a request to Opt Out using any of the following methods:
Postal Address: Fuchs

6 Cabernet Grove

Cessnock

NSW 2325

Telephone: 02 49909668

Physical Address: Fuchs

6 Cabernet Grove

Cessnock

NSW 2325

11. Coverage and Complaints
Our Privacy Statement covers Fuchs and the Fuchs Website:

If you would like to make a complaint on the basis that you feel your privacy has been breached because we have failed to comply with this Privacy Statement, you should contact us using the following methods:

Postal Address: Fuchs

6 Cabernet Grove

Cessnock

NSW 2325

Telephone: 02 49909668

Physical Address: Fuchs

6 Cabernet Grove

Cessnock

NSW 2325